Returns & Exchange Policy
At OnlySecrets777, we are committed to delivering a safe, discreet, and satisfying shopping experience. To ensure the highest hygiene standards, please review our return and exchange policy below.
1. Hygiene & Return Eligibility
Due to the intimate nature of our products, we strictly do not accept returns or exchanges in the following cases:
- The item has been opened, used, or is not in original condition
- You changed your mind or the item didn’t meet your personal expectations (e.g., color, size, texture)
- Packaging is missing or incomplete
2. Eligible Return Cases
Returns or exchanges are accepted only if:
- The product arrives damaged or defective
- You received the wrong item(s)
- The item was significantly damaged in transit (photo evidence required)
To request a return or exchange, please contact us within 7 days of delivery and provide the following:
- Your order number
- A brief description of the issue
3. Refund Processing Time
Once your return request is approved, refunds will be issued to your original payment method within 7 business days. Actual posting times may vary depending on your payment provider.
4. Contact Us
We value your privacy and satisfaction. If you have any questions or concerns, please don’t hesitate to reach out to our customer support team.
Customer Support Email: support@onlysecrets777.com